FAQ’s
FAQs
Does Be An Elf accept donated toys?
We do not accept donated toys, but if you get needy kids’ letters to Santa from a participating USPS Operation Santa post office, you can mail toys you wish to donate directly to the kids, or a sponsoring organization can.
This site is the best source of information on the web about the USPS Operation Santa program. Through our efforts to promote the site on the Internet and in social media, we are recruiting increasing numbers of volunteers for the program every year. That’s the service we gladly provide.
If you wish to donate toys or hopefully new clothes, choose a post office that’s near you. The reason is that the Postal Service removes children’s return addresses, and writes a coded number in their place on each letter. Packages for children must be returned to the same post office where the volunteer obtained their letters to Santa, with postage and ready for mailing.
We recommend 5 to 10 gifts per letter in order to cover potentially envious siblings and Moms, who are often single and living in poverty. While we do not accept gifts for children ourselves, this site links to a National Directory of participating postal branches, and lets you know How to Be An Elf most effectively.
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How do I find a postal branch near me offering Operation Letters to Santa?
Please see our National Directory page to learn where this year’s Operation Santa postal branches are.
What if there is no postal branch near me offering the program?
What’s the address where can my child write to Santa? Can parents write Santa, too?
Please do not send letters to Santa to our address; Santa will not get your letter here. Be An Elf just let folks know where to send Santa letters and tells them how they can volunteer to be elves and help him out!
How do I start an Operation Santa postal branch in my city?
The USPS in Washington DC allows every postal branch manager to decide whether their post office will have an Operation Letters to Santa program.
However, before you go down to your local post office to lobby the manager to start an Operation Santa program next Christmas, there are several facts you should consider.
First, the holidays are the busiest time of year for any post office, and postal workers are already working overtime. It doesn’t help that the USPS has posted multi-billion dollar losses in recent years. Every branch manager knows that.
Second, many Operation Santa branches are extremely large mail processing facilities in major cities like Boston, New York, Chicago, Miami, Philadelphia and Los Angeles. Because of this, we believe a postal branch such as that is your best bet.
To find one, ask the manager of your local post office if they know which is the “main post office” in a large city near you. If they don’t know, ask another manager. Next, contact the manager of a main post office. If you can’t get through, ask for the Communications, or Public Relations officer. The very large stations usually have one. Talk to them about starting an Operation Santa program there next Christmas.
It’s not a simple process to undertake. Postal workers must first read and select children’s letters and letters from Moms; they must then cut out the return addresses and code them to a number; then they must write that number on a child’s letter, before it is put into the “Needy letters” or “Needy Moms” box.
Ask the branch manager if they would accept volunteers from the public to help with this process in December. However, it’s possible they have a policy of only allowing postal workers to see children’s letters while they still have the return home addresses on them.
Next, consider that an affluent city like Beverly Hills may not have so many needy letters to Santa! Postal branches in economically depressed areas are a more likely bet, although we don’t think anyone at the Post Office will discuss this openly. It might be possible for a post office in an affluent area to “import” Santa letters from a less affluent area. This is a question to discuss with the manager of the post office in your city.
Bear in mind that in 2010, there were only 24 branches in the entire USA that offered it. In part because of Be An Elf’s efforts, that number tripled to 75 postal branches in 2011. And that number could greatly increase with pro-active, motivated volunteers like yourself, one at a time.
Enlist the support of your friends, and form a committee to work on it together. When you succeed, get the newly participating branch’s Communications officer to send out a news release announcing it to your local media, or send out your own press release. You may rewrite our news release to be local to your city if you wish. See our Press Release link on the main menu for our news release — and please give us a mention in your release, as we are the best source on the web for information about Operation Santa, and we make the participating branches easy to find.
Lastly, if you do persuade the manager of the main post office near you to offer the program, please make sure they let the USPS Communications team in Washington DC know about it. Ask them to include the newly participating branch in their national directory of Operation Santa Post Offices, so that everyone in your city can easily find it next Christmas season.
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