How to contact us
If you need assistance with gifts for your children, we urge you to go to our page, Writing to Santa. We do not send gifts to anyone who writes to us directly. Be An Elf’s bylaws require us to adopt letters only from the USPS Operation Santa website.
On our Writing to Santa page, we’ve posted a special mailing address for low-income families, approved by the USPS for those in need who are seeking gifts. Letters mailed from anywhere in the US to that address will be read by postal staff and considered for posting online for volunteers to adopt. On the same day, postal staff send every letter on to Santa after scanning the ones they select.
Volunteers around the US who want to help Santa by sending extra gifts will read your letter online, and may adopt yours. They are mostly regular people and can’t send too much. For tips that will make volunteers more likely to adopt your letter, we urge you to see our Writing to Santa page.
If you are not seeking gifts and want to volunteer for the USPS Operation Santa program, please read our How to Be An Elf page. All the info you need is there, and there is more to do than simply adopting a letter. You can help promote the program and tell others about it!
We will read your message with interest, but please know we are mostly unable to reply personally. We are flooded with mail during the holiday season. It’s our busiest time of year, and we are all-volunteer here. Please understand!
AGAIN, WE DO NOT SEND GIFTS TO PEOPLE WHO WRITE US DIRECTLY. Send your letter where it will really count, and that will require handwriting and mailing a letter. Today most of us use email, and have grown out of the habit of mailing letters. It will be worth the extra effort, and of course writing is an important skill for your kids, too. Mail your letter by December 14th! Again, please see Writing to Santa page.
If your question is about something else, please fill in the form below, and we will do our best to get back to you soon.
Please know that sending us a message will not add you to our mailing list. If you would like to get occasional updates from us or be reminded about this program next December, you’ll still need to sign up!