How to contact us

If you need assistance with gifts for your children, we urge you to go to our page, Seeking Gifts?

Be An Elf adopts letters only from the USPS Operation Santa website, and we don’t send gifts to those who contact us directly.

If you’re seeking help with Christmas gifts for your kids, you must use the US mail, with postage added — not email! It’s fine to type your letter just as you would type an email, but print it out and mail it with postage to Santa Claus, 123 Elf Road, North Pole 88888.

Your letter must be postmarked no later than December 10th, but mail it starting the first week of November to get ahead of all the letters that will be pouring in.

Enclose any letters to Santa from your kids old enough to write in the same envelope, and begin your letter, “To Santa’s volunteer.” Place the printout into a stamped envelope. Without stamps, the USPS will return it to you.

You’ll get more detailed tips on our Seeking gifts? page.  It’s worth taking two minutes to read it!

Letters mailed from anywhere in the US to the address above will be read by postal staff and considered for posting online for volunteers to adopt. Of course, postal staff put every letter right back in the mail to Santa.

Today most of us use email and have grown out of the habit of mailing letters. But mailing a letter will be worth the extra effort, and of course, writing is an important skill for your kids.

Volunteers around the US who want to help Santa by sending extra gifts will read your letter online, and one may adopt your family for Christmas. They are mostly regular people who can only send small gifts — not tablets and cell phones. Again, really read the tips on our Seeking gifts? page to increase the odds your letter will get adopted.

If you are not seeking gifts and want to adopt a letter to Santa, please read our How to volunteer page. All the info you need is there. If this is your first time, we strongly recommend you only adopt one letter, as it’s a surprising amount of work and expense. You can always go back for another one right up until 11:59pm Eastern time, December 22nd.

We will read your message with interest, but we are unable to reply to letters seeking gifts from us. We are flooded with requests during the holiday season. It’s our busiest time of year, and we are all-volunteer here. Thank you for understanding.

AGAIN, WE DO NOT SEND GIFTS TO PEOPLE WHO WRITE US DIRECTLY. We only adopt letters only from USPSoperationSanta.comIf you are looking for gifts for your kids, please see Seeking Gifts? page.

If your question is about something else, please fill in the form below, and we will do our best to get back to you as soon as possible. It may take us some time to answer; please be patient.

Lastly, know that sending us a message will not add you to our mailing list. If you would like to get occasional updates from us or be reminded about this program next December, you’ll still need to sign up!

Help us bring smiles to needy kids on Christmas morning.

Only volunteers sending gifts should contact us. Santa will not see your message here! If you're seeking gifts, contact Santa's Christmas volunteers through our Writing to Santa page. If you want to give gifts, click below.


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Be An Elf is a tax-exempt 501c3 children's Christmas charity. Contributions are tax-deductible. We are not affiliated with USPS Operation Santa® but we support it by creating public awareness of the program online and in social media, by recruiting and orienting new volunteers to the program, and by offering tips to needy families writing to Santa. Be An Elf also uses donations to adopt letters to Santa and send gifts to the kids who wrote them. We will never share your info with third parties; see Be An Elf's privacy policy. ©2020 Be An Elf - All rights reserved.